Shipping policy
ALL SHIPPING TIMES ARE ESTIMATES ONLY.
SHIPPING DEPARTMENT BUSINESS HOURS: Our shipping department is open Monday through Friday 9.00 am to 5.00 pm WAST. Orders are processed within 1-3 business days, please allow for this time.
SHIPPING CARRIER SERVICES: Shipping fees are calculated according to destination, size, weight, and shipping requests at the time of order being placed.
UNDELIVERABLE ORDERS: In the event your order is returned to our warehouse as undelivered, unclaimed, or refused, our staff will contact you via phone or email to try and correct the problem. If there is a mistake in the way the address was entered you will be required to pay additional shipping costs for the returned and resent goods. If the package is returned after a 2nd attempt, you may be asked to use a different shipping address.
DELAYS & STOLEN ITEMS: Barrel Deals Direct is not responsible for unforeseen delays due to the Shipping Carrier Services used, nor are we responsible for lost, stolen, or damaged items once delivered. Once items have been scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen, or damaged items with the Shipping Carrier Service Provider used.
We send all orders out with “signature required”. If undelivered, or someone isn’t home to receive the package, it will be taken to your nearest post office awaiting your collection. If not collected in 1 business day as it is a perishable item we cannot be responsible for any damages or issues with the products. If the package is not collected within 3-7 days it may be sent back to us. If we are to resend the package it will be re-sent at the customers' expense. We will investigate if the product is still edible as this may incur extra fees to replace said products.
If you select the “safe drop” option after an order has been sent out it now becomes your responsibility for the package once left at your premises. If the item is damaged or stolen it can’t be refunded or replaced. This is because we can’t guarantee the delivery drivers will follow the specific instructions for leaving the package, and we can’t judge whether it is a “safe place” to leave the package. Please select this option at your own risk.
RETURN POLICY: If you are unhappy with our product for any reason please get in touch within 3 business days of the delivery of the item and we will provide you with a replacement based on investigation. To investigate we will need images of what has been received sent to us within this time frame. If we don’t receive adequate images or receipt of returned products we can’t issue a refund or replacement. Please DO NOT DISCARD any products until advised by our team, as we do require products to be returned.
Please contact us at info@barreldealsdirect.com.au with questions/concerns/returns.
SHIPPING TIME: All orders are dispatched within 1-3 business days (orders are sent Monday to Friday), and once an order is completed it will take generally 5-7 business days to reach its destination via The Shipping Carrier Service we use.
Parcels that are unable to be delivered and are taken back to The Shipping Carrier Service Provider Depot must be collected within 2 days from the Awaiting Collection scan on tracking.
PUBLIC HOLIDAYS: Please note shipping time may increase due to public holidays. All orders will be processed as quickly as possible. Please get in touch if you have any queries.
PO BOX DELIVERIES: If the order is being sent to a PO BOX and is not collected within 1-3 days of delivery we cannot provide any replacements for any items that are compromised due to inefficient storage situation and conditions.
GIVEAWAY T&C: Entrants must be 18+ years old and Barrel Deals Direct reserves the right to view Photo ID. All Prizes will be sent via our Shipping Carrier Service Provider once drawn, and Barrel Deals Direct is not responsible for any delays caused by The Shipping Carrier Service Provider.